Minimum of 2 and a maximum of 8 people max, dependant on tour. You can book for one person only.

• Dependant on the tour, children as young as 8 can attend. Please check the minimum age requirements for the tour you are booking on to.

• Children 8+ but under 12 years must be in a double kayak with an adult

• Children under 18 must be accompanied by an adult.

• We will conduct the activity for your child, however you must take ultimate responsibility.

• We will remove your child from the activity if they are deemed to be non-compliant and or a safety risk.

We certainly do! Our kayaks and stand up paddle boards are available for hire from Garden Island. Please check adventurekayak.com.au/hire-equipment for prices and bookings.

In general, we prefer to use double kayaks for our participants (this is a must for adults with children). If you book as a single participant, we can arrange a single kayak. Single kayaks have a extra charge on booking.

• Our office is in the city and we are open 9am – 5pm on Monday – Friday. Our office is not open during the weekend, but you can call our office number to be transferred to our emergency contact.

• Our phone number is 08 8472 0922.

• As all the information about our tours is online and bookings are all made online, we only accept emergency calls for legitimate issues.

All booking must be paid for in advance.

• Please contact us to arrange alternative payment options.

You sure can! All tour and hire gift cards can be purchased from our website on adventurekayak.com.au/gift-vouchers.

Please contact the online agent that you booked through if you have any questions about the terms and conditions relating to your booking.

• You will be emailed a waiver to sign two days prior to your booking. You will need to arrive 15 minutes before your booking.  If you arrive late, you will miss your session.

• We are very strict regarding safe participation. If you are deemed to be acting in an unsafe manner or non-compliant you will be removed from the activity and lose your booking.

• Only processed bookings can be accepted. This means you book online and then receive the full details via email immediately following the payment of your booking. If you do not receive this, please check your junk mail. If you still have not received an email, please contact our office straight away.

• Once you receive your email, please review the details of your booking, taking note of the starting time and location map.

• Please check the terms and conditions included to ensure you have no surprises. We will contact you via email up to the day prior to your tour if any changes affect your booking. Please contact us if you will not be checking your email or have any concerns about these details.

There are public toilets at the start location of the tour. We advise using the facilities before starting the tour.

Our tour is designed for a medium to experienced level kayaker.

• Fire Danger Ratings where it is extreme or catastrophic in the tour locations or if there are any fires near the tour locations that would make it unsafe

• Severe thunderstorms & lightning

• Extreme temperature (hot or cold)

• Severe wind

• Flooding 

If we have to change the session, we will offer the next time slot or provide the opportunity for rescheduling.

• Adventure Kayaking SA operates a no-refund policy for all cancellations within 72 hours, non-attendances, late attendance, and failure to participate.

• Management reserves the right to make exceptions if it chooses.

• If in the instance, Adventure Kayaking SA needs to reschedule due to safety (extreme weather conditions etc.) we will offer to reschedule your session to another available timeslot or, as a last resort if this is not possible, we can provide a refund.

That’s okay, it happens sometimes and good on you for coming along and giving it a go! However, if you are not able to start or complete the tour because of fear or you change your mind, please note tickets are non-refundable.

• We have a very tight schedule. If you arrive late, you will likely miss out and lose your booking.

• We ask people to be there 15 minutes before hand to prevent this.

• Please note that if that happens tickets are non-refundable.

• Adventure Kayaking SA reserves the right to cancel a tour or service at any time prior to departure should operational considerations outside of its control dictate (i.e. mechanical breakdown, staff sickness).

• If this occurs, you can transfer to an alternate departure date or alternatively receive a full refund of your booking price.

• Unfortunately, tickets are non-refundable on the day of your tour.*

*In compliance with the current COVID-19 pandemic, participants who are sick on the day of tour can contact our office to reschedule their experience.

• The short answer is no. Safety first!

• We reserve the right to refuse access to the tour should you be deemed to be under the influence of drugs or alcohol, show aggressive, dangerous or threatening behaviour.

• It is your responsibility to participate safely and not be intoxicated, and you must sign a waiver that you have not had a drink.

• We would like participants to be free of any medical conditions, that could be worsened by physical activity.  It is your responsibility not to book into a session if you have any of these conditions.

• We recommend that you consult a health professional if you have the following, before

booking**:

** Please note this does not necessarily exclude a person from doing our activities.  However, Adventure Kayaking SA reserves the right to deny you access to the activities if you aggravate any of the above conditions and if we, acting reasonably, are not completely satisfied that it is safe for you to participate.

Where it is safe we disinfect all our equipment

For safety reasons we only allow the use of our own kayaks that have been certified by our Risk Assessment Manager.

No, for safety reasons we only allow the use of our own equipment.

• We firmly believe in leaving no trace when we’re out and about in our beautiful state.

• To borrow a phrase – we take only photographs and leave only footprints.

• We take all our rubbish with us (and pick up rubbish if we find it) and we leave wildlife alone, we don’t feed them or try to pat them.

• At Adventure Kayaking SA, our staff have a large number of skills and qualifications required to safely provide our activities to you. We believe it is extremely important for our staff to stay current with their qualifications whilst continuing to increase their knowledge and understanding.

• For information on the qualifications that our staff hold, several of the qualifications are listed below:

• Paddle Australia

• Bushwalking Leadership South Australia

• Professional Association Climbing Instructors

• Survive First Aid

• Australian Sailing

• PADI

• In the unlikely event of you falling in, bring a towel along just in case.

• We prefer to use 2-person kayaks as these are easier to use and virtually impossible to capsize. If you’re in a single kayak, they are also pretty hard to capsize, so you should be fine.

• For all our tours don’t wear anything you’d be worried about getting dirty!

• Closed toed shoes are a must.

• Think sun-smart clothing – long pants are a good idea and best suited to most activities. Hats are also important!

• You will be moving, so active, outdoor style clothing is best

You are responsible for your personal items. Adventure Kayaks SA does not take responsibility for the accidental loss or damage of your personal items.

• You sure can!

• Adventure Kayaking SA is not liable for any damage that may be incurred should it fall off or be damaged while you are undertaking an activity.

• If you’re kayaking we recommend that you take a dry bag or take a camera with water-proof housing, just in case of water splashes or in case you drop it overboard accidentally.

• If you share them on social media, please tag us @adventurekayakingsa, we love seeing your pics!

• While we’re talking about photos, sometimes Adventure Kayaking SA will capture photos and videos during a tour to use for advertising or promotional purposes.  Consent is gained when you sign the online waiver.  If you take a photo, please check if other participants are ok with it.

• Absolutely, as long as it is securely attached and doesn’t impact on your safety or the safety of your equipment.

• Adventure Kayaking SA is not liable for any damage that may be incurred should it fall off or be damaged while you are undertaking an activity.